List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
Elements | Performance Criteria |
Elements describe the essential outcomes | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Identify training required | 1.1 Confirm training to be provided with installation quote 1.2 Assess customer’s expertise and actual training details 1.3 Identify and prepare for specialised training needs 1.4 Provide quotes for enhanced training and confirm with customer |
2. Conduct training | 2.1 Demonstrate and explain relevant equipment, functions and network facilities 2.2 Provide customers with hands-on experience operating the equipment 2.3 Provide feedback to customers on their operational ability 2.4 Provide customers with relevant product literature 2.5 Provide enhanced training as agreed |
3. Check training | 3.1 Measure customer’s skill using the equipment 3.2 Review training delivery and note improvements 3.3 Update and store records according to organisational requirements |
Evidence of ability to:
review and confirm predetermined training for telecommunications installation
analyse learner characteristics and actual training needs
prepare training material, including equipment specifications and guidelines
conduct customer training on a telecommunications installation including:
demonstration
hands-on experience
feedback on performance
complete training documentation.
Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.
To complete the unit requirements safely and effectively, the individual must:
describe in detail the content of learning to be provided
explain common sources of technical training information
summarise and explain appropriate training techniques for:
demonstration
individual and group activities
instruction
questioning.
Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the Telecommunications – Education field of work and include access to:
a range of information and training resources
customer premises equipment product information
appropriate training facilities
relevant industry software packages.
Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.